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J
Jubilant_enthusiast5208
Participant
November 29, 2024
Question

Why isn't anyone contacting me?

  • November 29, 2024
  • 2 replies
  • 1673 views

We've been trying for months to get someone to contact us about increasing the 500 documents per month limit on the PDF Services API. We have an agitated client, willing to spend money on this, and after filling out as many forms as possible, we've still not heard back via email or phone.

Could someone please get back to me so we can increase the number of documents we can process each month?

2 replies

T
trevor_3770
Participant
February 4, 2025

Since Adobe encouraged us all to use this API, but then does not actually provide the service except for low volume testing and for $25,000+/yr Enterprise use, is anyone else interested in contributing to an open source alternative? There are already open source PDF libraries, so presumably we could just package them up as a compatible API.

H
Adobe Employee
Hugo P.
Adobe Employee
December 2, 2024

UPDATE: As of the end of December 2024, we have identified at least one of our resellers that is going to start servicing APIs shortly, by the end of January 2025 hopefully. Please reach out to Erik Hustoft at ehustoft@engage-systems.com Other resellers should also be able to sell the APIs in more or less the same timeframe, should you have another preference.

 

Hi, I can help you with this; can you tell me more about what products/services related to Acrobat Services you are using exactly? I will also send you my email address in a direct message.

 

Thanks!

J
Jubilant_enthusiast5208Author
Participant
December 2, 2024

Hi Hugo,

Thank you so much for getting back to me on this. We use the PDF Services API to scan PDFs that contain images and convert these to text so the documents can be searched more accurately. We have a backlog of 5000 papers that we would like to scan, and we upload an additional 500-750 each month. We need to look at increasing our monthly quota. Can you please send over some information on pricing so we can get the ball rolling on this?

Thanks!

H
Adobe Employee
Hugo P.
Adobe Employee
December 3, 2024

Hi, thanks for the details! I sent you a PM with my email address (just trying to avoid posting it on a public forum...) so feel free to write to me there so that I can put you in touch with the right person.

Also, we just released a new flexible pricing structure that should let you get to exactly the kind of volume you are looking for, so you can also try reaching out to Sales here:

https://developer.adobe.com/document-services/pricing/contact/sales/

But again, feel free to reach out directly if you don't hear back from that link!

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