Wrong fonts after conversion PDF to Word

Question

I am using the PDF Services SDK to convert PDF to Word, but I’ve run into an issue: after conversion, the fonts in the Word document are replaced with Trebuchet MS.

The original PDF uses the fonts Effra Light and Effra Medium. The environment where the conversion takes place already has these fonts installed.

The fonts themselves are embedded in the PDF. Is there a way to ensure a correct conversion that preserves the original fonts?

andrii_5314 · Accepted Answer

But I need it to happen automatically. Is there a way to add Effra fonts to Adobe cloud? So that the fonts are correct immediately upon conversion?

Joel Geraci · Answer

The environment where the conversion takes place is in the Adobe cloud, not your local machine so you'll need to save the Word file with the fonts embedded. See the document How to embed a TrueType font in a document

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