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C
C15
Participant
February 6, 2023
Question

Adobe Acrobat Sign for Veeva Vault - Account could not be created

  • February 6, 2023
  • 3 replies
  • 1159 views

Hello,

 

I've setup integration between Veeva Vault and Adobe Sign according to the Adobe Acrobat Sign for Veeva Vault: Installation Guide. But I get the following error in Veeva when opening the Adobe Sign page.

 

Your Adobe Acrobat Sign account could not be created. Please contact your Adobe Acrobat Sign account administrator.

 

Does anyone know what's causing this error?

 

Thank you

 

 

 

This topic has been closed for replies.

3 replies

S
Adobe Employee
scott.dreier
Adobe Employee
March 8, 2023

When setting up the connection within the middleware application, there is an option to "Auto Provision Sign Users". This needs to be enabled. Its mentioned in the last section of this document: https://experienceleague.adobe.com/docs/sign-integrations/using/veeva/install.html%3Flang%3Dfr

 

atsmusz_as_dsEng
Adobe Employee
atsmusz_as_dsEng
Adobe Employee
March 8, 2023

Hi there,

 

This is most likely a case where the email you were attempting to use is part of an existing account.  Could you D attempt the process with a different email address?

Aaron Smusz - Data Science Engineering - Adobe Acrobat Sign
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 7, 2023

Hi C15,

 

Thank you for reaching out.

 

We have checked that you are using the Acrobat Sign Developer service.

As you have a question related to API integration, the experts can best answer it.

Moving this thread to the Acrobat Sign Developer board for visibility.

 

You may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.

Please refer to the following link to contact them: https://acrobat.adobe.com/us/en/sign/pricing/plans.html. You may use the Contact us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi

C
C15Author
Participant
February 16, 2023

Thanks Meenakshi, I've figured out the issue and the integration between Veeva and Acrobat Sign is now working.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 7, 2023

Hey C15,

 

Thank you for updating us. Glad to know the issue is resolved.

 

-Meenakshi

 

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