Adobe sign and power automate

Question

The problem happened when I upload a pdf file through the ms form and process through power automate with the steps: Upload a document and get a document ID and Create an agreement from an uploaded document and send for signature, and tried to digital sign the file on software. It reported as an unknown error and cannot be signed. But when I open this original file and sign it directly, there is no error.
This proves that through the 2 steps Upload a document and get a document ID, and Create an agreement from an uploaded document and send for signature, the file has been changed somehow. How can I fix this problem?

Thank a lots for any help in advance.

Meenakshi Negi · Answer

Hi Tannv_Hanoi,

Thank you for reaching out.

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

As you have a question related to integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/41M5K5l. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

For more information on Power Automate integration, refer to the following help document: https://adobe.ly/3FpfZFf.

Thanks,

Meenakshi

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