Adobe sign Document Upload Problem

Question

I am using power automate integrate with Adobe sign. But the flow returnred the error below:

We were unable to create your agreement [DEMO USE ONLY] payment test because we had a problem processing your document xxx.pdf.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

My pdf file is under 20MB.

2 actions in flow:

- Upload a document and get a document ID

- Create an agreement from an uploaded document and send for signature

How can I fid out and fix this issue?

Thanks in advance for any help.

Meenakshi_Negi · Accepted Answer

Hi Tannv_Hanoi ,

Glad to know that the issue is fixed.

You may check the account settings for Acrobat Sign. For more information, please refer to the following help document: https://adobe.ly/43nVBy8.

As you are using the integration feature with Power Automte, you may refer to the following help document: https://adobe.ly/41KEjde.

Check if that helps.

Thanks,

Meenakshi

Meenakshi_Negi · Answer

Hi Tannv_Hanoi,

Thank you for reaching out.

As per the error message, there may be an issue with the document. Please try uploading a different document and checking if that works. Also, try the troubleshooting steps suggested in the following help document: https://adobe.ly/4is72JG.

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have an integration-related question, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/3DhuqKW. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi

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