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Tannv_Hanoi
Participant
March 6, 2025
Answered

Adobe sign Document Upload Problem

  • March 6, 2025
  • 1 reply
  • 420 views

I am using power automate integrate with Adobe sign.  But the flow returnred the error below:

We were unable to create your agreement [DEMO USE ONLY] payment test because we had a problem processing your document xxx.pdf.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

My pdf file is under 20MB.

2 actions in flow:

- Upload a document and get a document ID

- Create an agreement from an uploaded document and send for signature

 

How can I fid out and fix this issue?

 

Thanks  in advance for any help.

Correct answer Meenakshi Negi

Hi Tannv_Hanoi ,

 

Glad to know that the issue is fixed.

 

You may check the account settings for Acrobat Sign. For more information, please refer to the following help document: https://adobe.ly/43nVBy8.  

As you are using the integration feature with Power Automte, you may refer to the following help document: https://adobe.ly/41KEjde. 

Check if that helps.

 

Thanks,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 6, 2025

Hi Tannv_Hanoi,

 

Thank you for reaching out.

 

As per the error message, there may be an issue with the document. Please try uploading a different document and checking if that works. Also, try the troubleshooting steps suggested in the following help document: https://adobe.ly/4is72JG. 

 

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have an integration-related question, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/3DhuqKW. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi

T
Tannv_HanoiAuthor
Participant
March 6, 2025

Thank you. I fixed. Because of Get file content step in power automate
By the way, do you know how do i remove options like:
- Enter Your Information when the signer downloads a file to sign 
- how to disable email reminder Please upload signed file?
- how to disable email notification when a signer has signed

Only email completed agreement.

 

Thanks.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
March 6, 2025

Hi Tannv_Hanoi ,

 

Glad to know that the issue is fixed.

 

You may check the account settings for Acrobat Sign. For more information, please refer to the following help document: https://adobe.ly/43nVBy8.  

As you are using the integration feature with Power Automte, you may refer to the following help document: https://adobe.ly/41KEjde. 

Check if that helps.

 

Thanks,

Meenakshi

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