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Participant
June 13, 2025
Question

API Rest call - Recipients showing as group instead of natural person

  • June 13, 2025
  • 1 reply
  • 233 views

When we create the agreement on API REST to create a user to the agreement.
We use this json:

{ "fileInfos": [ { "transientDocumentId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxx" } ],
"name": "Legisway AdobeSign process",
"participantSetsInfo": [ { "memberInfos": [ { "email": "xxx@xxx" } ],"order": 1, "role": "SIGNER", "name": "Surname Name" } ],
"signatureType": "ESIGN", "state": "DRAFT", "documentVisibilityEnabled": false, "hasSignerIdentityReport": false, "isDocumentRetentionApplied": false, "status": "DRAFT"
}


When we are on Adobesign Interface the user is display in a group and not as simple user,

How can we modify that?

1 reply

Meenakshi Negi
Community Manager
Community Manager
June 13, 2025

Hi artistic_Unicorn9252,

 

Thank you for reaching out.

 

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility. 

If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/43XVAQl. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

 

You can take a look at the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4jYRXQc.

 

Thanks,

Meenakshi