[DEMO USE ONLY] EXP9405.pdf was automatically canceled

Question

Hi experts, I got an event "[DEMO USE ONLY] EXP9405.pdf was automatically canceled", and the PDF is in the attachement, why is the sign workflow failed? And how can I fix it?

atsmusz_as_dsEng · Answer

This can sometimes happen if there is some corruption in the PDF or if the PDF was not created as "valid" (some open-source PDF libraries do not follow best-practice). I took your attached PDF as a download and sent it through the API and from a test account in the web UI. Not sure what's happening on your end. Could there be an issue with the upload?

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