Error processing Adobe Acrobat Sign data mapping for agreement

Question

Hi,

When the agreement is signed by the signer, we are using Data Mapping to capture the inputs entered by the signer and get the below error once signed. The error is not coming while sending out the agreement.

Failed to retrieve form data from Adobe Acrobat Sign, any Adobe Acrobat Sign Form Field mapping will be skipped: echosign_dev1.EchoSignDataMapping.EchoSignException Unable to retrieve FormData from EchoSign: Unable to retrieve FormData from EchoSign: Adobe Acrobat Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"} (echosign_dev1) 980

Meenakshi Negi · Answer

Hi Lokesh26596140h2kp,

Thank you for reaching out.

We have checked that you are using the Acrobat Sign Developer service.

As you have a question related to API integration, the experts can best answer it.

Moving this thread to the Acrobat Sign Developer board for visibility.

You may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.

Please refer to the following link to contact them: https://acrobat.adobe.com/us/en/sign/pricing/plans.html. You may use the Contact us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi

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