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Rahul32823297otl4
Participant
November 28, 2023
Question

Getting Page Limit Error with API V6

  • November 28, 2023
  • 2 replies
  • 345 views

I have created an account and opted Adobe Pro (free trail for 7 days). Now I am trying to test  signing  a document having signle page PDF. While sending the agreement detials for Adobe Sign (Status: AUTHORING) getting error message and email mentioning that "We were unable to create your agreement Test because your document Single Page Agreement_pdf.pdf exceeds your page limit of 100."

This is the very first document which I sent after creating the Account.

I am testing the signing flow through our application which is integrated with Adobe Sign.  Pls let me know why we are getting this error and how can we remove this.

    This topic has been closed for replies.

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 5, 2023

    Hi Rahul32823297otl4,

     

    Thank you for reaching out.

     

    We have checked that you are using the Acrobat Sign Developer service and hence moving this thread to the Acrobat Sign Developer board for visibility.

    If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
    Please refer to the following link to contact them: https://acrobat.adobe.com/us/en/sign/pricing/plans.html. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

    You may also refer to the following help document for more information on Acrobat Sign Integration: https://helpx.adobe.com/sign/integrations/home.html.

     

    Thanks,

    Meenakshi

     

    R
    Rahul32823297otl4Author
    Participant
    November 28, 2023

    We are integrating the Adobe Sign API V6, we have already integrated with API V5, now upgrading to V6. 

    We have completed the integration but are getting issues with PDF document.  We are getting error of Page Limit Exceeded even for a single page PDF document. When we send the same pdf document with our old implementation  (implemented with API V5) it works properly but not for V6. Getting following message "We were unable to create your agreement Test because your document Single Page Agreement_pdf.pdf exceeds your page limit of 100." 

    Even we tried with a newly created account. Can you please let us know what is going wrong. 

     

    The issue is with pdf documents only, if we use word document of 1-5 pages it works properly.

     

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