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December 24, 2024
Question

Not able to get sign option in the opened document using e-sign url

  • December 24, 2024
  • 1 reply
  • 164 views

I am using Adobe Acrobat Sign Rest API to sign the uploaded document. In this, I am creating a document using the below-mentioned request.

API: /agreements - POST

Request: 

 

{
  "participantSetsInfo": [
    {
       "role": "SIGNER",
       "order": 1,
       "memberInfos":[
         {
           "email": "abc@xyz.com"
         }
    }
  ],
  "name": "API Agreement",
  "signatureType": "ESIGN",
  "fileInfos": [
    {
      "transientDocumentId": "CBSCTBABDUAAABACAABAAYt3DTQ_oe4E_Zi4USbr1xch2lGNOGMF4LX_oG1jX5OtB7MaXRK9wpKNpIAdKSxndMM5jhefLFqb9XGKXwVY6UTfQG8KNBrgZiMLvw8uKz2nuO5z5iSH-N6FUFRdnii5Sq238kAu_MBpqc2f8EcYMJloKxlj4du4fRhwKD8mGBZRihbJ3qwp2HF5Ekiqaq-iPokxMYfDfDCR5xZie6IoG-gdKrkdGqb7ErS0QDwDMP9yGySfEjF9Xu0zQlfFMHGtYbrTrsZFh0cEE_yz4RaG18IyoLpBzC0ZtVn7gnOg8o7H33eNXib7McaIpglECHgnohfoW-btc4t7DizU0b4TSIOYKK8qXYOoEjka-fsEhgvs*"
    }
  ],
  "state": "IN_PROCESS"
}

 

But when fetching the agreement details using the API below, I get the response below.

API: /agreements -> GET 

{
  "id": "aqaaq",
  "name": "[DEMO USE ONLY] API Agreement",
  "groupId": "aaaa",
  "type": "AGREEMENT",
  "participantSetsInfo": [
    {
      "id": "bbbb",
      "memberInfos": [
        {
          "email": "abc@xyz.com",
          "deliverableEmail": true,
          "name": "ABC",
          "id": "adcffc",
          "securityOption": {
            "authenticationMethod": "NONE",
            "identityCheckInfo": {}
          }
        }
      ],
      "role": "FORM_FILLER",
      "order": 1
    }
  ],
  "senderEmail": "abc@xyz.com",
  "createdDate": "2024-12-24T06:43:15Z",
  "lastEventDate": "2024-12-24T09:46:39Z",
  "signatureType": "ESIGN",
  "locale": "en_US",
  "status": "OUT_FOR_FORM_FILLING",
  "documentVisibilityEnabled": false,
  "hasFormFieldData": false,
  "hasSignerIdentityReport": false,
  "agreementSettingsInfo": {
    "canEditFiles": true,
    "canEditElectronicSeals": true,
    "canEditAgreementSettings": true,
    "showAgreementReminderSentEvents": false,
    "hipaaEnabled": false,
    "showDocumentsViewedEvents": false
  },
  "sendType": "FILL_SIGN",
  "senderSigns": "FILL_SIGN",
  "createdGroupId": "bbidjhnd",
  "documentRetentionApplied": false
}

after this, I am calling this API below to fetch the e-sign URL, but i cannot find any option to sign that opened document.

/agreements/CBJCHBCAABAASQwJ8WvcLXDpBOi0YoOkP69LGI8Nnziii/signingUrls -> GET

1 reply

Meenakshi Negi
Community Manager
Community Manager
February 5, 2025

Hi ekta_9495,

 

Thank you for reaching out, and sorry about the delay in response.

 

When you open the document, click the "start" button and see if you still haven't reached the signature box. 

We have checked that you are using the Acrobat Sign Developer service. If you still have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/4hmhmTm. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi