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antonio_4803
Participant
February 17, 2025
Question

Problem with Document Download Requesting Password

  • February 17, 2025
  • 1 reply
  • 226 views

Olá,

Estou enfrentando um problema ao usar a API do Adobe Sign para fazer o download de um documento. Ao executar o endpoint de download no Postman, consigo abrir o arquivo normalmente. No entanto, quando faço uma requisição via tela do meu sistema, o arquivo é baixado, mas ao tentar abri-lo, é solicitada uma senha.

Aqui está a requisição dos detalhes do documento em questão:

curl --location 'https://secure.na3.adobesign.com/api/rest/v6/agreements/{agreementId}' \ --header 'Autorização: Portador {accessToken}'

Resposta da requisição:
{ "id": "{agreementId}", "name": "[DEMO USE ONLY] Tags de teste Adobe_UsuarioTeste3_Aceite Integração Adobe - Parte 1.pdf", "groupId": "{groupId}", "tipo": "ACORDO", "participantSetsInfo": [ { "id": "{participantSetId1}", "Informações do membro": [ { "email": "{memberEmail}", "deliverableEmail": verdadeiro, "nome": "teste1", "id": "{membroId1}", "opçãodesegurança": { "authenticationMethod": "NENHUM", "identidadeCheckInfo": {} } } ], "papel": "SIGNATÁRIO", "ordem": 1 }, { "id": "{participantSetId2}", "Informações do membro": [ { "email": "{memberEmail}", "deliverableEmail": verdadeiro, "nome": "teste", "id": "{membroId2}", "opçãodesegurança": { "authenticationMethod": "NENHUM", "identidadeCheckInfo": {} } } ], "papel": "SIGNATÁRIO", "ordem": 1 } ], "senderEmail": "{accountEmail}", "createdDate": "2025-02-14T11:34:42Z", "lastEventDate": "2025-02-14T11:37:31Z", "signatureType": "ESIGN", "localidade": "pt_BR", "status": "ASSINADO", "documentVisibilityEnabled": falso, "hasFormFieldData": falso, "hasSignerIdentityReport": falso, "acordoSettingsInfo": { "canEditFiles": verdadeiro, "canEditElectronicSeals": verdadeiro, "canEditAgreementSettings": verdadeiro, "showAgreementReminderSentEvents": falso, "hipaaEnabled": falso, "showDocumentsViewedEvents": falso }, "sendType": "ENVIO_REGULAR", "senderSigns": "SEQUENCIAL", "createdGroupId": "{createdGroupId}", "documentRetentionApplied": falso }

Alguém já passou por esse problema ou tem alguma ideia do que pode estar causando isso? qualquer ajuda!

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 18, 2025

Hi antonio_4803,

 

Thank you for reaching out.

 

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://www.adobe.com/acrobat/business/pricing/plans.html. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi

A
antonio_4803Author
Participant
February 18, 2025

Hi,

Thanks for your response.

I've already spoken with your technical assistance team, and they informed me that they don't have the technical capacity to resolve this issue. I am looking for any other possible ways to get this problem solved.

Here are the details of my issue:

  • When using Postman, I can successfully download and open the document without any issues.
  • However, when making the same request via my system's API, the downloaded document prompts for a password when opened.

I have ensured that no password is being set during the creation of the agreement. Here is the payload I am using to create the agreement:
{ "fileInfos": [ { "transientDocumentId": "your_transient_document_id" } ], "name": "Document Name", "participantSetsInfo": [ { "memberInfos": [ { "email": "email@example.com" } ], "role": "SIGNER" } ], "signatureType": "ESIGN", "state": "IN_PROCESS", "securityOption": { "contentProtectionPreference": { "external": "ENABLE", "internal": "ENABLE" }, "openPassword": null } }

I would appreciate it if you could provide any additional guidance or escalate this issue to someone who might have more expertise with the API integration. If there are any other support channels or contacts that I can reach out to, please let me know.

Thank you for your assistance.

Best regards, Antonio

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