Our credentials seem to have stopped working both for ourselves and our customers who use e-Sign via our application. We use these credentials (secret redacted): APISelect Adobe SignClient IDCBJCHBCAABAAHVVv-hGGA60Wz2BbP9anOxNMg-5bSx0eClient SecretXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXRedirect URLhttps://localhost The message we get back in our code when we call you API doesn't include an error message, so we have no idea why this has stopped working. Please help.

Participant

Question

Unable authorize because the dent configuration invalid

Forum|Forum|8 months ago
May 7, 2025
1 reply
584 views

Our credentials seem to have stopped working both for ourselves and our customers who use e-Sign via our application. We use these credentials (secret redacted):

API	Select Adobe Sign
Client ID	CBJCHBCAABAAHVVv-hGGA60Wz2BbP9anOxNMg-5bSx0e
Client Secret	XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Redirect URL	https://localhost

The message we get back in our code when we call you API doesn't include an error message, so we have no idea why this has stopped working.

Please help.

Self sign

W

WhyteIAuthor

Participant

The title should have read "Unable to authorize access because the client configuration is invalid: Invalid_Request".

This is the message in the red frame.

Meenakshi Negi

Community Manager

Hi WhyteI,

Thank you for reaching out.

Please refer to the information in the following help document: https://adobe.ly/3EUxPA2. Use the Shard as EU2 and check if that helps.

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They can provide you with pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/4k7cVwG. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi

W

WhyteIAuthor

Participant

Thanks for the feedback. I changed the start of the URL from "https://secure.adobesign.com/public/oauth/v2" to "https://secure.eu2.echosign.com/public/oauth/v2" but I'm afraid that this hasn't worked - I get the same error message.

Adobe Acrobat Sign shows green with "You have successfully completed the Auth process".

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