Skip to main content
Participant
February 12, 2024
Answered

Unable to suppress agreement email notifications

  • February 12, 2024
  • 1 reply
  • 707 views

We would like to suppress the notifications generated for agreements when created through our integration with the Adobe Sign API. Per the documentation, we are setting the fields that should do this in POST /agreements:

 

"emailOption": {
  "sendOptions": {
    "completionEmails": "NONE",
    "inFlightEmails": "NONE",
    "initEmails": "NONE"
  }
}

 

However, signees still receive email notifications from Adobe, and the API response to GET /agreements/{agreementId} does not include an emailOption field. Is there anything that could cause the emailOption field to be reset or ignored?

 

 

This topic has been closed for replies.
Correct answer TCCdev

Hi @brett_6778 , we noticed that this issue was addressed in an API release completed in April of this year. The release notes are available here: Adobe Acrobat Sign Release Notes - 2024

 

Issue: 4469538

Summary: Email notifications are being sent when the "emailOption" and "redirectOptions" options in v6 API are set to "none"

Fix: The code to execute email notifications has been updated and reordered to ensure the correct settings for the agreement are applied.

 

We haven't had any problems with this since then. 

1 reply

Participant
October 31, 2024

Hello @TCCdev - Did you ever find out a solution to this? I am running into the same issues. 

 

Thanks!

TCCdevAuthorCorrect answer
Participant
October 31, 2024

Hi @brett_6778 , we noticed that this issue was addressed in an API release completed in April of this year. The release notes are available here: Adobe Acrobat Sign Release Notes - 2024

 

Issue: 4469538

Summary: Email notifications are being sent when the "emailOption" and "redirectOptions" options in v6 API are set to "none"

Fix: The code to execute email notifications has been updated and reordered to ensure the correct settings for the agreement are applied.

 

We haven't had any problems with this since then.