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Participant
July 7, 2024
Question

We were unable to create your agreement because we had a problem converting

  • July 7, 2024
  • 1 reply
  • 309 views

Hi,

I got an the following error on calling upload document API (/transientDocuments)  using .net code:

We were unable to create your agreement [DEMO USE ONLY] 0707test because we had a problem converting your document 101112 - Captiva Series II Product Overview - Copy (9).pdf to PDF.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

 

 

To ensure that you continue receiving our emails, please add adobesign@adobesign.com to your address book or safe list.

 

but working fine using postman with the same file, and please find the .net code calling the API (Copy from postman code and used before): 

 var client = new HttpClient();
var request = new HttpRequestMessage(HttpMethod.Post, adobeSignApiUrl + "transientDocuments");
request.Headers.Add("Authorization", "Bearer " + token);
request.Headers.Add("Cookie", "JSESSIONID=21D6CF196F61CD00C6869452F4EBA735.webapp-prod-b-3");
var content = new MultipartFormDataContent();
//content.Add(new StringContent(".pdf"), "Mime-Type");
content.Add(new StringContent(fileName), "File-Name");
content.Add(new StreamContent(File.OpenRead(filePath)), "File", filePath);
request.Content = content;
logger.LogInformation("transientDocument :: calling " + filePath);
var response = client.SendAsync(request).Result;
response.EnsureSuccessStatusCode();
string resString = await response.Content.ReadAsStringAsync();
logger.LogInformation("transientDocument :: resString " + resString);

 

so please any help, I tried many solution but nothing work with me.

 

thank you 

1 reply

Meenakshi Negi
Community Manager
Community Manager
February 28, 2025

Hi Fadi38469657nttc,

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/43zZOz9. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi