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October 17, 2024
Question

Webhook datas not up to date on event ["AGREEMENT_ACTION_COMPLETED"]

  • October 17, 2024
  • 0 replies
  • 111 views

Hello there,

 

We are currently facing an issue that the webhook event "AGREEMENT_ACTION_COMPLETED" is not up to date with the curent states.
I have this user case step by step : 

- Requesting signature from 2 signers. The first and second signer complete their signature.

- The webhook associated are sent "AGREEMENT_ACTION_COMPLETED"
- On the response we do not have the current state for the signers status(individualy), only the global signature states.

Webhook:

    "event": "AGREEMENT_ACTION_COMPLETED",
    "eventDate": "2024-10-17T12:27:26Z",
    "eventResourceType": "agreement",
    "participantRole": "SIGNER",

Here is the response exemple on participantSetsInfo part :

        "participantSetsInfo": {
            "participantSets": [
                {
                    "memberInfos": [
                        {
                            "id": "---",
                            "email": "----",
                            "name": "signat",
                            "status": "ACTIVE",
                            "userId": "----",
                            "securityOption": {
                                "authenticationMethod": "NONE"
                            }
                        }
                    ],
                    "order": 1,
                    "role": "SIGNER",
                    "status": "WAITING_FOR_OTHERS",
                    "id": "---"
                },
                {
                    "memberInfos": [
                        {
                            "id": "----",
                            "email": "----",
                            "name": "signer2",
                            "status": "ACTIVE",
                            "userId": ---,
                            "securityOption": {
                                "authenticationMethod": "NONE"
                            }
                        }
                    ],
                    "order": 2,
                    "role": "SIGNER",
                    "status": "NOT_YET_VISIBLE",
                    "id": "----"
                }
            ]
        },

 

I have status : "WAITING_FOR_OTHERS" & "NOT_YET_VISIBLE".
Any helps on this behavior ? 

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