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Rupesh Raghani
Participant
December 27, 2023
Question

webhook Response does not contain Agreement Rejection Reason

  • December 27, 2023
  • 2 replies
  • 515 views

I am integrating my app using Adobe Sign Api's and managing signing audit history on my app. 

 

For Agreement Rejection case the webhook is sending the event details as an agreement reject event but the webhook response does not contain rejection reason . 

 

In my webhook configuration i have selected all agreement events and in notification parameters I have selected agreement info, Agreement Document Info, Agreement Participient Info, Agreement Signed Info all.

Can you please suggest  how to receive this.

    This topic has been closed for replies.

    2 replies

    atsmusz_as_dsEng
    Adobe Employee
    atsmusz_as_dsEng
    Adobe Employee
    January 9, 2024

    hi Rupesh,

     

    Correct.  We don't include that in the webhook.  You can get it from Events using GET /agreements/[id]/events.  The reason given will show up in the last "CANCELLED" event.

    Aaron Smusz - Data Science Engineering - Adobe Acrobat Sign
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 2, 2024

    Hi Rupesh Raghani,

     

    Thank you for reaching out. 

     

    We have checked that you are using the Acrobat Sign Developer service and hence moving this thread to the Acrobat Sign Developer board for visibility.

    If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
    Please refer to the following link to contact them: https://acrobat.adobe.com/us/en/sign/pricing/plans.html. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

     

    Thanks,

    Meenakshi

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