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fore&aft
Participant
November 12, 2014
Question

Access error

  • November 12, 2014
  • 1 reply
  • 514 views

When I attempt to convert a PDF file to Word using Export PDF, I receive an error message "An error occurred while trying to access the service".  No other words or hints as to the cause are offered.  My subscription to Export PDF is current and there have been no software or hardware changes made to my computer.  All help appreciated.

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    1 reply

    A
    Anonymous
    November 12, 2014

    Hi fore&aft,

    Please let me know which browser you are using and its version?

    Does it occur with all files?

    Have you checked with a different browser if possible?

    Regards,

    Florence

    F
    fore&aftAuthor
    Participant
    November 14, 2014

    Hi Florence,

    Thanks for the response, I am using a desktop running XP, version 2002, service pack 3 with Google Chrome version 38.0.2125.111m.

    Since I posted the error report I have run Adobe Export PDF on my laptop, which is a Windows 7 device with Google Chrome, everything works as expected.  I do not normally use this laptop to run Export PDF.

    So it seems my desktop is singling out Adobe for special treatment.  As far as I can tell, everything else on my desktop is working correctly.

    I have tried, unsuccessfully, to convert a number of files using my desktop including files converted successfully in the past and I have reloaded Google Chrome, all without any improvement.

    Cheers

    fore&aft

    A
    Anonymous
    November 19, 2014

    Hi fore&aft,

    Have you checked with different browser as suggested above?

    Try to access the service from within Reader?

    Also try updating Reader to the latest v11.0.09 and check.

    Regards,

    Florence

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