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davidd81472011
davidd81472011
Participant
November 5, 2018
Answered

Access my account

I purchased Adobe Export PDF, supposedly converted a PDF document to Word and it says it is now available in my online account.  It seems I'm not able to access that account.

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    AnandSri
    AnandSriCorrect answer
    Legend
    November 22, 2018

    Hello Davidd,

    We're sorry for the delayed response and inconvenience caused, the record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID(email), you can access the files from the URL Adobe Document Cloud

    Adobe ExportPDF service is an online document cloud service, you can access the services through the URL Adobe Document Cloud

    Sign in with your current Adobe ID and password which is associated with the service. You may also use the freeware Adobe Reader desktop application to access the services Adobe - Adobe Acrobat Reader DC Distribution

    For troubleshooting, refer to the help article Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

    View reply

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    November 22, 2018

    Hello Davidd,

    We're sorry for the delayed response and inconvenience caused, the record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID(email), you can access the files from the URL Adobe Document Cloud

    Adobe ExportPDF service is an online document cloud service, you can access the services through the URL Adobe Document Cloud

    Sign in with your current Adobe ID and password which is associated with the service. You may also use the freeware Adobe Reader desktop application to access the services Adobe - Adobe Acrobat Reader DC Distribution

    For troubleshooting, refer to the help article Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

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