access to Acrobat Standard for staff not working

Question

I am the admin on our business account. I purchased Acrobat Standard DC for a staff member. When I go to manage users it says that the license provisioning has been completed. She did not receive a welcome email inviting her to use the account. How do I give her access?

Thank you

Meenakshi_Negi · Answer

Hi default0tq876016vii,

Thank you for reaching out.

It seems that you are using the Admin console to manage users. Please refer to the information in the following help document: https://adobe.ly/3Owc8aH.

If you still experience any issues, you may contact support using the steps suggested here: https://adobe.ly/4g6DDDu.

Let us know if you need any help.

Thanks,

Meenakshi

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