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Anastasia26238416u2ci
Participant
September 22, 2022
Question

Accessing premium subscription

  • September 22, 2022
  • 1 reply
  • 192 views

I have subscribed to adobe acrobat with my phone with the email on my account, however I am unable to access my subscription on my laptop even using the same email - it's almost like a completely different account has been created with the same email.

How can I access my subscription through my laptop? 

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 22, 2022

Hi Anastasia26238416u2ci,

 

Thank you for reaching out.

 

Adobe Acrobat Premium subscription is for mobile applications. It will not work for desktop applications.

If you need to use the services on a desktop, you will need the Adobe Acrobat Pro subscription for the desktop.

Please refer to the information provided on the following help pages:

Acrobat Premium: https://helpx.adobe.com/acrobat/mobile-app-faq.html

Acrobat Pro: https://helpx.adobe.com/acrobat/faq.html.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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