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elenik92126422
Participant
January 15, 2015
Question

Accidentally purchased the Adobe PDF Pack

  • January 15, 2015
  • 2 replies
  • 816 views

Hi! I accidently purchased the Adobe PDF Pack on 6th june 2014. I just wanted to use it it for one month. I didn't realise that it's monthly charging sunscription. Of course i need to cancel my sunscription as soon as it is possible. I don't want or need it. Can I get my money back please?

    This topic has been closed for replies.

    2 replies

    E
    elenik92126422Author
    Participant
    January 17, 2015

    Please did you receive my email? I haven't received any answer...

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    January 19, 2015

    I did, and I set up a callback for you. The turnaround is 24-48 hours. If you don't hear by the end of the day, please let me know and I'll look into it for you.


    Best,

    Sara

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    January 15, 2015

    Hi elenik92126422,

    I can cancel your subscription for you, but we only offer refunds if you cancel within the first 30 days. Would you like me to cancel it for you anyway?

    Best,

    Sara

    E
    elenik92126422Author
    Participant
    January 16, 2015

    Hi, Of course i would like to cancel it, i have never been asked to renew my subscription after one month's use from 6th june 2014. I have been already asked my Bank to take me back refunds for Paying Adobe between months july 2014- janyary 2015. There was no topic in my subscription for choosing annual paying so it was unfair without being asked that Adobe has continued charging me every month. I haven't become aware about it earlier, so this month i pointed out this incorrect monthly charge in my Bank account. Please i would like you to compensate me for all this unfortunate cooperation. Thank you,

    E. Konstantoulaki

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    January 16, 2015

    Hi elenik92126422,

    I've checked your account; what you purchased was a subscription to Acrobat Pro. (If you got PDF Pack, we don't have record of that subscription under the email address that you use here in the forums).

    When you subscribe to Acrobat, it does show that the subscription is charged monthly and that an annual commitment is required:

    And, while I can cancel an Acrobat.com subscription, I can't cancel an Acrobat Pro annual subscription for you. Please Contact Customer Care via phone or chat.

    Best,

    Sara

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