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M
mgginny
Participant
January 20, 2014
Question

Acrobat/adobe won't let me convert files

  • January 20, 2014
  • 3 replies
  • 3496 views

It keeps telling me I have to buy the program.  I pay for the Cloud on a monthly subscription and I really need to get this file converted so I can make changes for a meeting tomorrow!

    This topic has been closed for replies.

    3 replies

    J
    john_0059
    Participant
    August 20, 2024

    same proble. i give up and will cancel my subscription

     

     

     

     

     

    J
    john_0059
    Participant
    August 20, 2024

    I just paid my subscription and each time i try to use adobe it wants me to pay again. what a crap piece of software

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    January 20, 2014

    Hi mgginny,

    May i know which application of Adobe you are using.

    If you have installed Acrobat Professional XI professional on your computer. Then it should not ask you to subscribe .

    Let me know exact work flow that you are using to convert the PDF document to word document.

    M
    mgginnyAuthor
    Participant
    January 21, 2014

    I have Acrobat XI Pro installed, and it is up-to-date. What do I do next?

    Virginia

    Date: Mon, 20 Jan 2014 12:59:41 -0800

    From: forums_noreply@adobe.com

    To: mgginny@sympatico.ca

    Subject: Acrobat/adobe won't let me convert files

    Re: Acrobat/adobe won't let me convert files

    created by Ajlan huda in Files.Acrobat.com - View the full discussion

    Hi mgginny,

    May i know which application of Adobe you are using.

    If you have installed Acrobat Professional XI professional on your computer. Then it should not ask you to subscribe .

    Let me know exact work flow that you are using to convert the PDF document to word document.

    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6033009#6033009

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    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    January 21, 2014

    When you close Adobe Acrobat and launch it again if this is not registered yet.

    It will ask you to either use serial number or you may see option subscribe .

    You can choose subscribe or register and use your Adobe Id (email id registered with Adobe). As you said you have already purchased subscription then you should be able to activate the subscription the moment you

    login with your Adobe id.

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