Skip to main content
C
chinachckn
Participant
October 8, 2014
Question

Acrobat.com Account stopped my Powerpoint from Creating PDFs

  • October 8, 2014
  • 1 reply
  • 391 views

I signed up for a free acrobat.com account so I could upload my pdfs from Reader and reach them at anytime.  Ever since I have started the account I can no longer convert my powerpoint or microsoft word documents to PDFs.  It shows it processing as a PDF and as soon as it is completes and brings up the image I get a black screen that says "Invalid Image".  It has been working fine for years until I started this account.  I'm getting a suspicious feeling that I'm being forced into purchasing a plan to make this work again.  I just want my microsoft pdf conversion back!!!  Could anyone PLEASE help.  I was just about to convert my first e-book to pdf form and can't do it now.

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
October 8, 2014

Hi chinachckn,

I think what you're experiencing is an unfortunate coincidence. The free Acrobat.com account should not impact your ability to create PDF files in any way. What are you using to create PDF files (do you have a version of Acrobat)? Has anything else changed on your system? Please take a look at this article: http://www.experts-exchange.com/Software/Office_Productivity/Q_26278389.html

Is this the error that you're receiving?

Best,

Sara

C
chinachcknAuthor
Participant
October 9, 2014

Thanks for your response and the link--I'm not getting that error message. I get a black picture when pdf processing finishes, that says "Invalid Image".   I do have Adobe Reader.  I am in microsoft word & powerpoint, where I have always been able to "Save As PDF" for years now.  The only way I am able to convert to pdf now, is to go into new acrobat.com account and click the cloud that says 'upload'.  It then opens my computer documents and lets me choose my saved powerpoint or word documents.   

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices