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Paul_Duvall
Participant
October 17, 2014
Question

Acrobat.com lost files

  • October 17, 2014
  • 2 replies
  • 446 views

I have recently lost files from acrobat.com, does anyone know how to recover a previous version or retrieve information from acrobat.com?

This topic has been closed for replies.

2 replies

S
Sara_Forsberg
Inspiring
November 1, 2014

Hi Paul,

Once a file is deleted from Acrobat.com, it's not recoverable. If you didn't delete them yourself, they should still be there. Have you tried clearing the browser cache and logging back in, or accessing Acrobat.com from a different browser (for a list of supported browsers, see System requirements | Acrobat.com).


Best,

Sara

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
October 17, 2014

Moving the discussion to File Hosting, Syncing, and Collaboration forum.

Thanks,

Atul Saini

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
October 17, 2014

The correct forum is Adobe Acrobat.com Services for files stored at https://cloud.acrobat.com. This is a different service than the files stored at the Adobe Assets site at https://assets.adobe.com.

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