Acrobat menu bar is missing even after various suggestions (F9 etc)

Question

Hello All,

On my Windows 7 PC I noticed the Acrobat menu bar is missing -- the one that says something like "Acrobat Reader" then File, Edit, View, Window, Help.

I have tried:

F9 (and F8 for good measure)
On vertical menu (click on 3 horizontal lines top left): View>Show/Hide no Toolbars options are there (only Side panels, Rulers & grids)
Repair install
Re-install

I still see it on my (Macos) laptop so I know it exists so is there a way to get it back?

I appreciate any advice on this.

Meenakshi_Negi · Accepted Answer

I sent it again since the first try did not work

Hi Gracehoper,

Thank you for sharing the screenshot.

You are using the new Acrobat interface. The menu bar is not available in the new interface. However, you can find all the menu bar options under Menu in the top left corner. Please check the screenshot below:

Let us know if you have any questions.

Thanks,

Meenakshi

Meenakshi_Negi · Answer

Hi Gracehoper,

Thank you for reaching out, and sorry for the trouble caused.

Please share a screenshot of the entire window showing the current options in the application. It could be the new application interface you're using. For more information, refer to the following help document: https://adobe.ly/3LGiAhE.

We see that you are using Windows 7. Please take a look at the information in the following help document to check the supported OS version for the application.: https://adobe.ly/467Dugq.

Thanks,

Meenakshi

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