Acrobat Pro 'Combine Files' not working

Question

The process appears to work but when done, the 'Binder' file contains just one of the two files. I tried this on a another set  of two and same result.

AnandSri · Accepted Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Does this issue occur with all documents or only a specific set of PDFs? Are you using Acrobat online services or the desktop application? Try clearing your browser cache and cookies, then test again with a different set of files in another browser.

If you can successfully combine other files, check the source of the original file that caused the error. Try re-creating it from the source file and attempt the process again.

For more details, refer to this article: Try Acrobat Online Services.

I hope this helps.

Thanks,

Anand Sri.

sheryl_7181 · Answer

I keep getting this message when trying to combine files. I created the document and did not put a password. What can I do?

The file is either password protected, encrypted or is a PDF form that could not be combined to generate the PDF file.

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