Acrobat Pro open up Acrobat 2020 as the desktop version

Question

Is is normal that my recently install online version of Acrobat Pro opens up Acrobat 2020 as the desktop version of the software? The online version look new and modern, but it still seems to be using Actobat 2020 to open up PDFs on the desktop. I previously had Acrobat 2020 installed before I installed th enew Acrobat Pro I aquired for our charity.

Meenakshi Negi · Accepted Answer

Hi Ross Snowden,

Thank you for the information.

It seems that you still have the Adobe Acrobat 2020 perpetual version installed on your machine. Please try to uninstall the application from your machine and install the Acrobat Pro subscription version. You may use the steps suggested below:

- Remove the application and run the cleaner tool (https://adobe.ly/3M3pSeW).
- Reboot the machine.
- Install Adobe Acrobat from the following page: https://adobe.ly/3M697jh.

Let us know how it goes.

Thanks,

Meenakshi

S_S · Answer

Hi @Ross Snowden,

Hope you are doing well. Sorry for your experience with using Acrobat Pro DC.

When you mention "online version," is it the Acrobat Pro DC desktop version of the application or the Acrobat Web Portal (https://adobe.ly/49jFfcV)?

This will help us provide better troubleshooting steps.

In the meantime, this is what you can do basis your device's OS:

For Windows: right-click a PDF file > more options > properties > click change to the right of "Opens With" > Apply > OK.

For Mac: Control-click a PDF file, then select "Get Info" and change the application name to the bottom of the info page. Close.

Select Acrobat Pro DC in either of the scenarios, and Acrobat Pro DC shall launch for all future instances.

Let us know how it goes.

Regards,
Souvik.

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