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Poepholl
Participant
March 30, 2015
Answered

Acrobat subscription stopped working, each time I open it goes straight to the purchase page

Acrobat subscription stopped working, each time I open it goes straight to the purchase page

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Sara_ForsbergCorrect answer
Inspiring
March 30, 2015

Hi Poepholl,

I've checked your account, and nothing seems to be out of order with your Acrobat Pro subscription. Are you launching Acrobat on your desktop? If, for some reason, your subscription has reverted to trial mode, I would expect you'd be presented with the trial dialog box. From that dialog box, you should be able to click License this Software, and then sign in with your Adobe ID and password. If that's not the case, please let us know.

Best,

Sara

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8 replies

Dave27680489e6cz
Participant
December 22, 2022

This is NOT user friendly! All I want to do is combine PDF files for a book I have written. Do you have a live perso

n to talk to?

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Dave27680489e6cz
Participant
December 22, 2022

Can't get a reply or an answer. I will logout and try an Adobe alternative.

Thanks

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Sara_ForsbergCorrect answer
Inspiring
March 30, 2015

Hi Poepholl,

I've checked your account, and nothing seems to be out of order with your Acrobat Pro subscription. Are you launching Acrobat on your desktop? If, for some reason, your subscription has reverted to trial mode, I would expect you'd be presented with the trial dialog box. From that dialog box, you should be able to click License this Software, and then sign in with your Adobe ID and password. If that's not the case, please let us know.

Best,

Sara

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PoephollAuthor
Participant
March 31, 2015

Morning Sara,

Thank you so much for your speedy reply. I followed your instructions, and managed to get it to work. Thank you.

Best Regards,

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Sara_Forsberg
Inspiring
March 31, 2015

Glad to hear you're up and running! Please let us know if there's anything else we can do for you.

Best,

Sara

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