Activation

Forum|Forum|4 years ago
May 22, 2021
3 replies
511 views

I have upgraded Adobe to enable pdf files to excel. When I try to convert the pdf file i get the subscription page again asking me for payment. I have paid and an account is not set up. mystery.

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T

Test Screen Name

Legend

What is the exact name of the plan you subscribed to? There are several similar but different.

Did you download and install any software (such as Adobe Acrobat, rather than Acrobat Reader)?

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

D

defaultvn7yrkr0m2iwAuthor

Participant

An account has been set up. But im continually being asked for subscription fees.

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