Skip to main content
C
criv88
Participant
August 1, 2014
Answered

Activation limitation for Acrobat?

  • August 1, 2014
  • 1 reply
  • 590 views

I think I have a virus on my computer and I am probably going to have to restore windows. If I do that, can I reinstall Acrobat with the serial number I already have? or is the serial a one time use?

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi criv88,

I'm so sorry that you're experiencing computer troubles. Before you wipe your computer, I suggest deactivating Acrobat. Then, when you reinstall you can activate it again. You are allowed to install Acrobat on two computers, but deactivating/activating will keep one instance of that serial number open for installation on a second computer. Here are some instructions: Activation & Deactivation Help

Best,

Sara

1 reply

S
Sara_ForsbergCorrect answer
Inspiring
August 1, 2014

Hi criv88,

I'm so sorry that you're experiencing computer troubles. Before you wipe your computer, I suggest deactivating Acrobat. Then, when you reinstall you can activate it again. You are allowed to install Acrobat on two computers, but deactivating/activating will keep one instance of that serial number open for installation on a second computer. Here are some instructions: Activation & Deactivation Help

Best,

Sara

A
Anonymous
August 25, 2014

Hi Sara,

I have a similar problem with my laptop.  Does your suggestion apply to PS and LR?

Correct me if I'm wrong - by deactivating first and activating (after my laptop restore) still let me install PS/LR on another computer.  Is this correct?

I checked my Adobe ID account. It doesn't show any registered products.  However when I entered the serial number, the pop up message shows that the product has already been registered.  Any thoughts?

Greatly appreciate your help.

Mark.

S
Sara_Forsberg
Inspiring
August 26, 2014

Hi happyguy934,

Lightroom doesn't require activation, but Photoshop does. So, the deactivation/activation process does apply to Photoshop. You can only have it activated on two computers.

I checked your account as well, and don't see any registered products. Is it possible that you used a different email address when you purchased your software?

Best,

Sara

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices