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Participant
July 28, 2021
Question

Adobe Acrobat DC closes automatically

  • July 28, 2021
  • 2 replies
  • 382 views

Good day,

After installing Acrobat and opening a document, if I want to edit it and press only 1 key, the program closes automatically. Everything already uninstalled, not installed. Cache deleted etc etc. What's the problem here?

Thanks for the help.

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Legend
July 30, 2021

Hi Ramon,

 

Thank you for reaching out and sorry for the trouble.

 

As the application closes unexpectedly when trying to edit the PDF, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

You may also try reseting the applicaiton preferences using the steps suggested in the following community thread: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082

Chekc if that helps.

 

If the above steps does not help, try uninstalling the applicaiton using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reboo the machine. Then reinstall the Acrobat Pro DC directly from this link: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

Bernd Alheit
Community Expert
Community Expert
July 28, 2021

Try the forum for Adobe Acrobat.