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savagemc2000
Participant
September 25, 2017
Answered

Adobe Acrobat DC stopped working, tried to reinstall and get message that a higher version is installed

  • September 25, 2017
  • 1 reply
  • 448 views

Hi,

I had an installation of Adobe Acrobat DC and upgraded to allow me to export pdfs to other formats.

It worked for a month and I have a full year Sub, them would not work, unknown error.

Tried to re-Install but after I download AA DC and install it tells me I have a higher level installed already then it terminates.

Cannot Download the correct version via my Web portal,

Help, this is driving me nuts!

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Savagemc,

I assume that you are working on windows computer?

If above is the error message that you have been getting, then I must suggest you to run the cleaner tool to remove the old traces of Acrobat DC and then try reinstalling it.

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Download it through- Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Hope this works.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
September 27, 2017

Hi Savagemc,

I assume that you are working on windows computer?

If above is the error message that you have been getting, then I must suggest you to run the cleaner tool to remove the old traces of Acrobat DC and then try reinstalling it.

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Download it through- Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Hope this works.

Regards,

Akanchha

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