Adobe Acrobat DC stopped working, tried to reinstall and get message that a higher version is installed

Question

Hi,I had an installation of Adobe Acrobat DC and upgraded to allow me to export pdfs to other formats.It worked for a month and I have a full year Sub, them would not work, unknown error.Tried to re-Install but after I download AA DC and install it tells me I have a higher level installed already then it terminates.Cannot Download the correct version via my Web portal,Help, this is driving me nuts!

AkanchhaS8194121 · Accepted Answer

Hi Savagemc,

I assume that you are working on windows computer?

If above is the error message that you have been getting, then I must suggest you to run the cleaner tool to remove the old traces of Acrobat DC and then try reinstalling it.

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Download it through- Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Hope this works.

Regards,

Akanchha

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