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Shane @ iEdit Network
Participant
February 16, 2025
Answered

Adobe Acrobat Online - Request a Signature Error

  • February 16, 2025
  • 1 reply
  • 403 views

Hey everyone,

I'm experiencing a persistent issue with Adobe Acrobat Online's Request a Signature function, and I'm hoping someone might have insight or a workaround.

Normally, I use PDFs generated from Google Docs without any problems. Yesterday, I attempted to send a signature request using a form that I had previously sent successfully to another user, who signed and saved it as a template. However, I accidentally sent the incorrectly named PDF to today's customer, so I canceled the signature request and uploaded a corrected version.

Since then, every attempt to send the new document results in the error message: "Sorry, something went wrong."

 

I have tried:
✅ Uploading different PDFs, including ones generated by Acrobat's own PDF editor
✅ Sending the request to different users
✅ Clearing cache and switching browsers

 

Nothing has resolved the issue. As a web programmer, I checked the browser console and noticed at least 11 errors, including:

  • 403 errors
  • API POST errors
  • JavaScript errors

This has been happening for over 24 hours now. Is anyone else experiencing similar issues, or does anyone know of a fix? Could this be an issue with Adobe's servers? I have attached frontend JS console logs if an engineer needs these.

 

Thanks in advance for any help!

Correct answer Meenakshi Negi

Hi Shane @ iEdit Network,

 

Thank you for reaching out.

 

It seems that you are using Adobe Acrobat Online's free Request a Signature service. However, this service allows you to make only two transactions in a 30-day rolling window. You have exhausted the limit. You will need to wait for the 30-day window cycle for each transaction to get renewed. 

For more information, refer to the following help document: https://adobe.ly/41qdwCX. 

Hope that this information helps.

 

Thanks,

Meenakshi

 

 

1 reply

S
Shane @ iEdit NetworkAuthor
Participant
February 16, 2025

I think it would also be important to mention the first new PDF that was uploaded is the exact document sign and encoding. At first, I thought it was an issue with the prefill but then realized the prefill was not in use.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
February 21, 2025

Hi Shane @ iEdit Network,

 

Thank you for reaching out.

 

It seems that you are using Adobe Acrobat Online's free Request a Signature service. However, this service allows you to make only two transactions in a 30-day rolling window. You have exhausted the limit. You will need to wait for the 30-day window cycle for each transaction to get renewed. 

For more information, refer to the following help document: https://adobe.ly/41qdwCX. 

Hope that this information helps.

 

Thanks,

Meenakshi

 

 

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