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rodhull
Participant
May 12, 2022 9:13 PM UTC
Question

Adobe Acrobat Online - Unable to process request - please contact customer support for help

Irony being there is no easy way t9o contact customer support other than phone the USA.

 

Every time I use try and use any functions in Adobe Acrobat Online I get a warning "Unable to Process Request" Please contact customer support for help. This is either using local files, or uploaded ones. The error actually happens on every function before I get a chance to try and use it. It happens when clicking on the links in the home page i.e. COMPREE PDF, COMBINE FILES, it seems agnostic of whatever action I take it just craps out.

I have:
- Logged Out and Logged Back in online.
- Logged out and rebooted the computer. Reloggedin etc
- Updated Creative Cloud
- Use Chrome, Firefox & Safari (all on OSX)

- Disabled my antivirus (Bitdefender).

 

Thisa doesnt matter on the size of any PDF as its before I even get to choose a file?

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    10 replies

    Sweet Ike
    Participant
    May 21, 2023 7:22 PM UTC

    It has been the same for me. Everytime I want to convert a pdf to word, use the combine or compress tool and any other tool, it always give the same message. It,s frustrating!

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    Test Screen Name
    Legend
    May 24, 2023 8:10 AM UTC

    You should do what the message says, contact customer service. Use the only CHAT. Tip: once you are connected type AGENT to connect to a human - patience may be needed.

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    Kaka2900165501cn
    Participant
    Mar 22, 2023 4:38 AM UTC

    Yes, it's a scam. They prompt you to contact them because they will talk you into a mandatory paid subscription.

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    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    Mar 22, 2023 10:44 AM UTC

    No, it is not a scam. This is a real error message and is actually coming from a service that the question author is already paying for. 

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    njuguna33127630dnso
    Participant
    Oct 24, 2023 7:58 AM UTC

    But the only reason is for you to pay isn't it?

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    Muhammad28145873sspx
    Participant
    Jan 28, 2023 8:13 AM UTC

    Did you ever get a solution to this?

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    Test Screen Name
    Legend
    Jan 28, 2023 9:02 AM UTC

    You should be able to contact custom support via the chat feature. 

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    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    May 13, 2022 3:15 PM UTC

    You should be able to contact custom support via the chat feature. Onfortunately with online services, we cannot help you because we dont' have access to Adobe's systems: Most of the people you meet in this forum are users of Adobe's technology, just like you. 

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