Adobe Acrobat PDF Pack Annual plan not working

Hi Bella,

Thank you for reaching out and sorry for the trouble.

As you have Acrobat PDF Pack, please ensure that you are using the Adobe Acrobat Reader DC application on your desktop, not the Adobe Acrobat Pro DC. Adobe Acrobat PDF Pack is a bundle of Adobe Acrobat online services that can be accessed via Acrobat Reader DC desktop application, Acrobat online and via the Acrobat Reader mobile applications. For more information, please refer to the following help document: https://helpx.adobe.com/document-cloud/faq/adobe-pdfpack-faq.html 

It might be possible that you have installed Acrobat Pro DC desktop application that requires the Acrobat subscription.

Let us know if that is not the case or if you need any help.

Thanks,

Meenakshi

[Moderator moved from Using the Community (forums) to Acrobat.]

Hi @Bella444,

Please ensure your computer meets the min-requirements to run Acrobat. If necessary, update your operating system to the latest release version.

https://helpx.adobe.com/acrobat/system-requirements.html

• After installing, close all apps. Restart your computer.
• Open CC Desktop app or Acrobat PDF Pack.
• Sign-in with your paid Adobe ID and password.

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Beware of fake Adobe reps who may contact you privately offering to take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Hope that helps.