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Stephen26139592irdl
Participant
September 15, 2022
Question

Adobe Acrobat Pro DC

  • September 15, 2022
  • 2 replies
  • 260 views

I have Adobe Acrobat Pro DC. I pay a monthly charge for it. I just tried to edit a PDF like always & I'm not able to because I'm being told I have to upgrade to PRO (which I already have) & trying to charge more than I'm currently paying! What's up with that?

Steve

 

This topic has been closed for replies.

2 replies

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Stephen26139592irdlAuthor
Participant
September 23, 2022

I finally figured out I was signed in with different user name & password for another Google account. Thank you.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 21, 2022

Hi Stephen26139592irdl,

 

Sorry about the delay in response.

 

We have checked your account, and it shows active.

Please ensure you use the Acrobat Pro DC application, not the Acrobat Reader DC.

Would you mind sharing the screenshot of the message you got?

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

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