Adobe Acrobat Pro - Problem with Web version

Forum|Forum|6 days ago
February 13, 2026
2 replies
5 views

Hi!

Our company has been experiencing a strange bug for some time now. Some users of Adobe Acrobat Pro use the online version(https://acrobat.adobe.com/), but recently nothing works in it anymore. The buttons don’t respond, and it’s impossible to edit files. I’ve checked this with different users, on different computers, networks, and using various browsers, but every time it’s the same — nothing works.

Meenakshi Negi

Community Manager

Hi Dawid362502720q3q,

Thank you for reaching out, and sorry for the trouble caused.

As mentioned, the buttons don’t respond. Could you please share the following help document:

A small video showing what happens.
Share the version details currently in use
Share the browser and OS version.

We will get this checked.

Try clearing the cache and cookies. Also, check if the service works fine if used in a new incognito window on Chrome.

Let us know how it goes.

Thanks,

Meenakshi

creative explorer

Community Expert

@Dawid362502720q3q MAC or PC?

Are you using the Windows 11 where they had that security patch issue?

m

Dawid362502720q3qAuthor

Participant

Hi.

I tried on Windows 10 and 11

creative explorer

Community Expert

Since you are using this tool online, I would clear the web browsers history, cache and cookies as the site may be using an old cache site that is int’s history. If your staff are using multiple browsers (I actually will use Firefox, Brave, Chrome, Edge and DuckDuckGo (to stream YouTube, blocks the ads!), so clear those as well. Once all the browsers are cleared, get them to restart the whole computer.

m

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