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Formulogix
Participant
June 26, 2014
Question

Adobe Acrobat Pro XI crashes every time I try to open it on Mac OSX 10.9.3

  • June 26, 2014
  • 1 reply
  • 3024 views

I recently downloaded the latest version of Adobe Acrobat Pro XI and installed it on my Mac running OSX 10.9.3

Every time I try to open the application, it tries to open the application and then gives me an error of "Acrobat quit unexpectedly" with a long trail of code.

I do not know what to do to get this application working properly. 

PLEASE HELP

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1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 26, 2014

Hi formulogix,

Check for the latest updates. Installing latest updates should resolve this problem.

Also, try to ran disk repair using safe mode in Mac, for instructions please visit: http://support.apple.com/kb/PH14204

Regards,

Ajlan Huda.

F
FormulogixAuthor
Participant
June 26, 2014

Hello Aijlan,

I already have all the updates on Mac. It is completely up to date. I have also tried the alternative method of disk repair in safe mode. Nothing has changed. It still keeps crashing upon opening. If this is the case then please suggest an alternative fix or cancel my subscription as I cannot use the software like this.

Sam

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 26, 2014

Hi Sam,

Sorry for the inconvenience caused to you.

Please, try enable root use profile on mac and try to check. OS X Mavericks: Enable and disable the root user

Also, share you work flow when Acrobat crashes. I tried to test again at my end on mavericks 10.9.3 and it works fine at my end.

~Ajlan Huda.

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