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Brendan3862262609ho
Participant
July 23, 2025
Question

Adobe Acrobat Sign - Undeliverable

  • July 23, 2025
  • 1 reply
  • 632 views

Hi All, I have been using Adobe Acrobat Sign to request sigantures form multiple recipients for many months. The emails of the recipients are saved by default into my platform, so I no longern eed to type each one out. For some reason, the most recent document I sent keeps bouncing back from a number of the recipients and I am getting an 'undeliverable' alert (as the sender) saying the document could not be delivered to the recipient. Is this likeley to be an issue with the recipients emails or Adobe? 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 23, 2025

Hi there,

Hope you are doing well and thanks for reaching out, and I’m sorry to hear you’re running into delivery issues with Adobe Acrobat Sign.

If you’re receiving ‘undeliverable’ bounce-back messages for multiple recipients, here are a few things to consider:

In most cases, bounce-back errors are related to the recipient’s email server rejecting or blocking the message. This can happen due to:

  • Misspelled or outdated email addresses
  • Recipient’s inbox being full
  • Strict spam or security filters on the recipient's domain
  • Temporary server issues on their end
  • Since you mentioned the emails are auto-filled from your platform, it might be worth double-checking a few of those email addresses to ensure nothing has changed recently.

Also, some organizations have IT policies that block third-party e-signature emails. You can ask recipients to check with their IT or email admin to see if emails from adobesign@adobesign.com are being blocked or filtered into spam.


If all or most of your requests are bouncing (especially across different domains), it could indicate a broader issue with Adobe’s email delivery system. You can check the Adobe System Status page here: https://adobe.ly/4kNRZup to see if there are any known delivery incidents affecting Acrobat Sign.

 

Let us know how it goes. 

 

 

C
cmcgorman
Participant
July 23, 2025

We are running into the same problem. We have used Acrobat for signature requests for years and have not changed anything recently, but we now get bounce-back messages when trying to request. We have tested it with multiple inboxes and multiple recipients, but no luck. I went through the list you provided and did not see anything. Anything else I can try or is this maybe a server issue? 

J
janie_1967
Participant
September 28, 2025

Been having the same issue for several weeks now.  This is incredibly frustrating.  Was any remedy (besides those listed in previous responses) ever offered?

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