Anais255198994zdd

Participant

Question

Adobe does nothing when I select combine files

Forum|Forum|3 years ago
August 4, 2022
3 replies
784 views

When I highlight the PDF's on my desktop I want to combine, right click and select combine files. It does nothing, no pop up, no error message, no binder created. But, it only does this when I already have a pdf open, any pdf, not even one currently included in the files to be combined. When I close the PDF it lets me combine them. But sometimes it lets me combine pdfs even if a pdf is already open, so it's not consistant. What is the reason for this and is it a setting I can turn off?

Adobe version is Adobe Acrobat DC 22.001.20169.0

Combine files

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Legend

Hi Anais255198994zdd,

Just to confirm, are you still experiencing the issue?

Please ensure that you are using the latest version of the application.

For more information on updates, refer to the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know if you need any help.

Thanks,

Meenakshi

Legend

Hi Anais,

Thank you for reaching out.

We did try to replicate the behavior using the steps you have shared. However, it works fine on our end.

Could you please share the OS version on the machine?

It would be helpful if you could share a screen share of the complete workflow you do.

Try once to repair the application. Go to Help menu > Repair Installation and reboot the machine.

Did you try combining any other files? Check if the issue occurs with particular files.

Try to create new PDFs and save them on your desktop. Then try to combine them using the same steps.

Let us know how it goes.

Thanks,

Meenakshi

Community Expert

Community Expert

Try the forum for Adobe Acrobat.