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wrh4333
Participant
October 21, 2014
Question

Adobe Download Assistant

  • October 21, 2014
  • 1 reply
  • 516 views

When trying to upgrade from Adobe Download Assistant from version 1.2 to 1.2.9 I get the following error message:

"The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author".

What should I do next?

William Hahn

Los Angeles, CA

wrh4333@verizon.net

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    October 22, 2014

    Hi wrh4333,


    You need to quit the currently running version of the Adobe Download Assistant and then remove it from your application folder. 

    You should then be able to install the new version. 

    You can find more details under the Known Issue section of Troubleshoot Adobe Download Assistant - Troubleshoot Adobe Download Assistant


    Regards,

    Florence





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