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wendyk25670098
Participant
August 21, 2017
Question

Adobe Export PDF doesn't convert to word

  • August 21, 2017
  • 1 reply
  • 2396 views

Adobe Export suddenly stopped working and won't convert to word.  It looks like its converting but just goes back to the page asking me what file I want to convert.

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 22, 2017

Hi Wendyk,

Could you please let us know if you are trying to export pdf in Adobe Reader or online at this link: https://cloud.acrobat.com/exportpdf

If using a web browser, try exporting using a different web browser and see if that works.

If using Reader, close Reader, reboot the machine and try again.

Does this happen with a specific file or with all the file you are trying to export?

Which operating system you are using- Mac/Windows?

Keep us posted with the results.

Shivam

D
debbiem39831015
Participant
August 14, 2018

I am having the same problem no matter the pdf file - it quits unexpectedly or it requests an key access pw.

I have purchased this and have not been able to use the function.

Please advise.

Thank you.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 15, 2018

Hi Debbiem,

Could you let us know if you are trying to export pdf in Adobe Reader or online using a web browser?

If using Reader, check if an update is available for Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

Also, would it be possible to share the screenshot of the issue with us? To share the screenshot here in the forums, refer to the steps given in this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Let us know if you need any help.

Shivam

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