Hello i have trying for over an hour to try and convert a pdf to a word document and i keep getting the same error message "An error occured while trying to access the service" Can anyone please help
Hi Christopherd,
Sorry to hear about the trouble.
Can you please check with a different web browser and see if you receive the same error?
Also, turn the security software off for a while (if any) that might be causing the interruption in connection.
[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]
There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).
This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.
Regards,
Akanchha
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