Adobe Export PDF not working

Question

I am an existing member and haven't been able to convert from Adobe to Word in over a month.  The documents I needed to convert were short, so I didn't worry about it.  Now I have a more lengthy document I need to convert.  I have tried several files.  Files that I was able to convert previously will not convert now.  Please help.

erin61435704 · Answer

Frustratingly, I have the same problem as the user, above.

I have "Adobe Export PDF" plan active, I have confirmed that through my account details. My plan is also listed as active on the bottom right-side of the page in Adobe Acrobat Reader DC--the application has no functionality at all. I cannot even File-->save as, none of the drop down menus actually "drop down." The application and service is not functional, and I have been paying monthly for this, and this has been a problem for at least 3 months, but I haven't sought help because the "support" button offers me no help except for this "community forum," and I haven't had the time or desire to reach out via this method--I'm not expecting much help as I see others haven't had any luck.

It really is a shame that your new Adobe Acrobat suddenly stopped working, and users without the "full-boat" plan have virtually no customer support available to them. For shame!

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