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Jack II
Known Participant
December 17, 2015
Question

Adobe Export PDF turns PDF files into crap

  • December 17, 2015
  • 2 replies
  • 2211 views

Adobe Export PDF turns PDF files into crap - a garbled mishmash of boxes with letters that are anything but an Excel or Word file. How do I get a refund??

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    December 17, 2015

    Jack, you are totally on point with that comment.  I just uninstalled DC and reinstalled 11 so as to avoid the crap.

    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    December 17, 2015

    Hi Jack,

    Make sure you are using latest version of Acrobat Reader DC Acrobat Reader DC Learn & Support to Export the PDF Acrobat Reader Help | Export PDF from Acrobat Reader DC.

    Or try to use the service online https://cloud.acrobat.com/exportpdf

    Check if there is any difference.

    Regards,
    Aadesh

    J
    Jack IIAuthor
    Known Participant
    December 17, 2015

    Aadesh,

    I have attached the files, the PDF and the converted Word and Excel files.

    Adobe Reader DC is up to date. I have tried the conversion on line as you suggested. I still get the same results as you see in the attached files.

    Thanks,

    Jack

    D
    Dave Merchant
    Legend
    December 17, 2015

    Jack II wrote:

    I have attached the files, the PDF and the converted Word and Excel files..

    You cannot send file attachments via email. You must upload any documents you wish to share with the forum to a file-hosting service (such as Creative Cloud Assets at https://assets.adobe.com/ ) and include the share link in your reply. Remember any files you share will be visible to the general public.

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