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patrickd30045523
Participant
October 10, 2017
Question

Adobe ExportPDF || Error: "Could not complete your request(400)"

  • October 10, 2017
  • 1 reply
  • 713 views

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1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 11, 2017

Hi Patrickd,

As per the description above, you are getting an error while using Adobe ExportPDF services, Is that correct?

Use your online account to use the Adobe ExportPDF services, Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password.

You can also use the free desktop version of Adobe Reader to use the services of ExportPDF services, to download the Reader: Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

If possible, please share complete error message and share the screenshot, to share the screenshot How to share a document  Link: https://forums.adobe.com/docs/DOC-7161

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

donnad818
donnad818
Participant
April 12, 2018

Hello - I am getting the following "Could not complete your request (400) while trying to convert a PDF to WORD.

I have tried every support action I could and I still can't find an answer as to why this is happening.

I'm very disappointed that Adobe doesn't offer the option to call and actually speak with a representative!

Could you please let me know how to solve this issue?

Thank you,

Donna

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
April 12, 2018

Hello Donnad,

Sorry for the delayed response and inconvenience caused. The record shows that you are subscribed to Adobe ExportPDF service.

As you mentioned that the issue still persists after trying all the suggestions and steps mentioned  above, please try connecting the machine to a different network environment like a guest wired/wireless network or a mobile hotspot and see if this issue is reproducible.

Is this issue specific to one or two PDF files or with all the PDF files? Is it possible to share sample PDF files with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only,  How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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