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troyt11798832
troyt11798832
Participant
October 7, 2017
Question

Adobe fill and sign will not share files

  • October 7, 2017
  • 1 reply
  • 448 views

I have used Adobe fill and sign for almost a year without any issues. I have a Google pixel and recently the app will not share the the files. I get an error message that says the app has stopped. I have uninstalled and reinstalled the app on my phone a dozen times and it has not fixed the issue. Verizon tech support States it must be an issue with the app. I really need it to be corrected with an update or something to address the issue as I use have used the app for work routinely.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 9, 2017

    Hi Troyt,

    Have you rebooted your device after reinstalling the app?

    I assume you are working on an Android device? Could you please confirm the version of your Android OS?

    Also, the exact version of the Adobe Fill&Sign you have? Launch App>Help>About "Fill & Sign"

    If possible, share the screenshot of the error message that you are getting.

    Regards,

    Akanchha

    troyt11798832
    troyt11798832Author
    Participant
    October 11, 2017

    Hello,

    Yes I have rebooted the phone after uninstall/reinstall. I spent an hour+

    with Verizon tech support attempting every possible scenario.

    I am unable to capture a screenshot of the error notice, but it says" Adobe

    Fill & Sign has stopped" it gives the option to open the app again or send

    feedback. If you open it again another error message appears " Adobe Fill

    and Sign keeps stopping" & gives the option to close app or send feedback.

    I am running the most recently updated version of Android 8.0.0.

    Adobe Fill and Sign version 1.2.0

    I have had several IT people attempt to help me, all have said it must be

    an issue with the app communicating with my Google pixel. The app works on

    my co-workers phones without any issues. Please fix the app

    Thanks, Troy

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