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jazuli14
Participant
Apr 12, 2015 6:39 PM UTC
Answered

Adobe keeps giving me "Unsupported Country" but I live in the US

I have lived in many countries and my Adobe ID was set up some time ago, either when I was living in Canada or in the UAE. I now live in the US, and there doesn't seem to be a way to update my profile to the US. I changed my mailing address Zip Code as well as my region setting... no luck. Any ideas?

Thanks,

Citizen of the World

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Amiable_contributors1587
Amiable_contributors1587Correct answer
Participating Frequently
Apr 13, 2015 2:47 PM UTC

Due to tax reasons, it's not possible to change the country associated with an existing Adobe ID. As a workaround, you can create a new Adobe ID with the email address that is associated with your current Adobe ID.

See: Change the country associated with your Adobe ID

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1 reply

Amiable_contributors1587
Amiable_contributors1587Correct answer
Participating Frequently
Apr 13, 2015 2:47 PM UTC

Due to tax reasons, it's not possible to change the country associated with an existing Adobe ID. As a workaround, you can create a new Adobe ID with the email address that is associated with your current Adobe ID.

See: Change the country associated with your Adobe ID

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