Adobe Link issues

Question

Hi Team,Whilst we were working from a PDF cloud link and resolving comments as progressing through, when I had unshared the link, the only comments remaining, were those that required actioning and the other 100 or so comments were no longer there? Is there a reason or some glitch on Adobe Cloud? As we are were working with a client on this and the implications are quite severe on both ourselves as a business and client relations and as it can potentially cause issues with maininting a certain level of service, loosing trust on client side. Therefore, is there solution for this or how best to ensure that it doesn't happen again because potentially, I'm in the midst of trying to find another product to replace Adobe altogether. Many thanks, Annoyed user

sprinklr-integration-user · Answer

Hi aman_3463,

Thank you for reaching out.

We have checked the workflow. If you resolve the comment and unshare the file, the resolved comments will be removed. However, we will check with the team to see if this behavior has been designed.

In the meantime, you may try the following workaround if you require all the comments once you unshare the file. You either add an emoji or a response to the comment to mark them completed. Check if that helps.

You may refer to the information in the following help document: https://adobe.ly/3AOjEdE.

Let us know how it goes.

Thanks,

Meenakshi

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