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gailc99532736
Participant
Jul 26, 2016 8:22 PM UTC
Answered

Adobe pdf pack

I purchased the  adobe pdf pack after a trial and I am unable to use, any suggestions?

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    Test Screen NameCorrect answer
    Legend
    Jul 26, 2016 9:36 PM UTC

    There is no trial of PDF Pack. Did you have a trial of Acrobat Pro, then subscribed to the much more basic PDF Pack afterwards? What happens when you try and use it?

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    4 replies

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    Legend
    Jul 27, 2016 2:05 PM UTC

    Sounds like it. Since you did not buy Acrobat Pro you now either need to buy/subscribe to it, or uninstall it. You may need to reinstall Reader.

    Once you are back in Reader you can use the Create and Export buttons, which send files to Adobe for conversion, and use your PDF Pack subscription to do that.

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      gailc99532736Author
      Participant
      Jul 27, 2016 2:27 PM UTC

      Thank you so much!!!  The program was Acrobat DC.  Once I uninstalled it, the PDF pack is working again!!

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      Test Screen NameCorrect answer
      Legend
      Jul 26, 2016 9:36 PM UTC

      There is no trial of PDF Pack. Did you have a trial of Acrobat Pro, then subscribed to the much more basic PDF Pack afterwards? What happens when you try and use it?

      Translate
      gailc99532736Author
      Participant
      Jul 27, 2016 1:35 PM UTC

      That may be the case.  When I try to use it, I get a message stating my trial has expired, buy now or activate. 

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